Summary of Qualifications

  • Versatile marketing and communications professional with excellent project management, technical, and creative abilities.
  • Experienced with IA design, content strategy and creation, digital communications, event marketing, and PR.
  • Proficient in Adobe Creative Suite, Microsoft Office Suite, website management (Dreamweaver/HTML, WordPress, django, OUCampus), project management (Basecamp, Asana, Teamwork), and issue tracking tools.

Experience

University of Michigan School of Public Health
Ann Arbor, Michigan
Communications Specialist, 2/14 -present

As a member of a small communications team, I initially served as the project manager for a major website content and design overhaul and migration to OUCampus CMS. On an ongoing basis, I am primarily responsible for the website front end. Other responsibilities include:

  • Consulting, training, and IA services for departments, centers and other units within the school.
  • Coordination of the student WordPress blogs.
  • Digital newsletter development in support of biannual magazine.
  • Website issue resolution.
  • Reporting and evaluation of website metrics.
  • Graphic design.

Internet2
Ann Arbor, Michigan
Senior Communications Manager, 1/09-1/14
Marketing Communications Writer, 9/05-12/08

Member of marketing and communications team for nonprofit research and education network organization with responsibility for:

  • Developing strategic communications messaging and associated content for a variety of audiences, from broad membership community to the Board of Trustees.
  • Developing and distributing email newsletters to members and the research and education community.
  • Guiding content strategy and developing copy for organization website and social media properties.
  • Providing marketing leadership for major organization events, membership meetings, and trade show participation, including keynote session production and development of the web presence, event signs, printed programs, presentations, sponsor acknowledgement pieces, and other supporting materials.
  • Creating marketing collateral, including information sheets, case studies, online articles.

Vanu, Inc.
Cambridge, Massachusetts, 11/02-6/05
Marketing and Technical Communications

Worked as sole writer in small wireless technology company with responsibility for all documentation, and management responsibilities for public relations, event planning and other marketing functions, including:

  • Creating monthly email newsletters to customers and prospects.
  • Maintaining corporate web site.
  • Managing public relations activity, including press releases, contributed articles, speaking engagements, press and analyst briefings, and award applications.
  • Managing corporate events, including trade shows, open houses and recruiting activities.
  • Developing all product materials, corporate brochures and other marketing collateral.
  • Creating corporate style guides, standards, and templates.
  • Providing technology demonstrations at trade shows.
  • Collaborating with engineering team to develop specifications for new products.
  • Developing and writing user documentation.

Art Technology Group
Cambridge, Massachusetts, 6/02-11/02
Writer/Editor (Contract Position)

Worked as writer for online CRM applications software company creating web copy for its product demonstration website, editing, and indexing.

ProfitLogic (acquired by Oracle)
Cambridge, Massachusetts, 2/01-6/02
Documentation Manager

Managed all documentation for retail decision support software tools, including:

  • Creating and maintaining product marketing materials and copyediting corporate marketing materials.
  • Creating corporate style guides, standards, and templates.
  • Maintaining corporate web site, and creating and maintaining departmental intranet sites.
  • Developing, writing and producing user documentation, on-line help, FAQ’s, and other reference materials.
  • Developing training curriculum and materials for both instructors and students, and attending client-site training to support trainer and assist users.

HighWired.com
Watertown, Massachusetts, 3/00-1/01
Documentation Specialist

Prepared internal technical documentation, end user documentation, and on-line help for web-based publishing tools for high schools, maintained corporate web site, including special programs and on-line product demonstrations, and trained employees on use of site management tools.

BSR, Inc. (acquired by SunGuard)
Waltham, Massachusetts, 9/99-3/00
Documentation Specialist

Prepared end user documentation and on-line help for event planning and database software for universities and large nonprofit organizations, and led writing team in style guide creation and standards development.

Target Software, Inc.
Cambridge, Massachusetts, 11/98-9/99
Documentation and Training Specialist

Prepared end user documentation and training materials for nonprofit database software, and conducted client-site training for large nonprofit organizations and PBS stations and in-house training for new employees.

SeaBeam Instruments Inc.
East Walpole, Massachusetts, 6/97-10/98
Technical Writer

Prepared customer documentation for a multibeam sonar system.  Responsible for all aspects of hardware and software technical manuals.


Education

BA English Literature
University of Massachusetts Dartmouth
Commonwealth Scholar
Magna Cum Laude with Distinction in Major


Volunteer History

Webmaster, Bach PTO Website

Women’s Exchange of Washtenaw, Annual Forum Marketing Volunteer

Lamaze Family Center of Ann Arbor Board Member

Cambridge Community Services, “City Links” Program Mentor

Literacy Volunteers, ESL Tutor and Conversation Partner